Dr. McHugh is a Professor of the Practice in the School of Engineering. He has over 25 years of industry experience with technology companies, including executive roles at three venture-backed firms selling data security solutions. Earlier initiatives include building a call center automation services practice for GTE (winner of the GTE Chairmans Leadership Award) and an on-line financial services offering while at IBM Credit Corp. He is the recipient of 2 patents in the area of call center automation and holds B.S. and M.S. degrees in Materials Engineering from Columbia University, an M.B.A. from Harvard Business School, and a Ph.D. in business from Bentley University.